A system report or other file containing a description of your computer's technical specification is required to submit this technical support request. When submitting a system report, please be aware that it may contain your personal information, like your computer name. Please consider reviewing and removing any personal information from the system report before submitting this file. The detailed instructions on how to generate the report will be displayed under this message, once you select your operating system in the form above.
Creating a DXDiag report
To launch the DXDiag application, press the Windows Key + R, type in dxdiag and press Enter. Please do not swich to the 64-bit version, as the 32-bit version is preferred. In the DXDiag window, click "Save All Information...", then choose a location in which you want to save the file (your desktop, for instance). Once you have created the file, please attach it to your support request using the "Add file" button above.
Creating a System Profiler report
OS X 10.7 or newer: Go to Applications -> Utilities -> System Information Click File -> Save as... Save the file and attach it to your support request using the ""Add file"" button above.
OS X 10.6.x: Go to Applications -> Utilities -> System Profiler Click File -> Save as... Save the file and attach it to your support request using the ""Add file"" button above.
Creating a GOG system report
If you have installed the game using our *.sh installer, open your default terminal emulator, and run the following commands (don\'t forget to adapt the first command depending on the game and its location. Use TAB to auto-complete the location and prevent typos and mistakes, and RETURN key - "Enter" - to confirm):
cd ~/GOG Games/*your game* ./start.sh --sysrep
The system report will be located in your Desktop folder. Please attach it to your support request using the "Add file" button above
This error can occur after installing preview (beta) version and going back to the public version. The solution is to close the Galaxy Client and remove the contents of the Storage directory.
On Windows it is here: C:\ProgramData\GOG.com\Galaxy\Storage\
You can access the directory using the Run... window (WinKey+R key combination) and entering: %programdata%\GOG.com\Galaxy\Storage
Please also remove this file: C:\ProgramData\GOG.com\Galaxy\config.json
On Mac it is here: /Users/Shared/GOG.com/Storage and here: /Users/Shared/GOG.com/Galaxy/config.json
You can open it using the "Go to Folder" command accessible with the Command+Shift+G key combination or selecting Go > Go to Folder from the Finder menu.
After removing the contents of the Storage directory you can start the Galaxy Client again. Importing games will be required, you can do this by clicking on the GOG icon in the top left corner and selecting "Scan and import folders".
We will do our best to respond as quickly as possible. On weekdays, we normally reply within 24 hours, but during weekends we can only respond that quickly to high-priority, time-sensitive cases. All other cases will be looked into first thing next week.