This is quite often caused by disabled DirectPlay. In order to enable it, please follow these instructions:
- Please go to the Desktop. Press WinKey+R to open Run window, in it type:
Here go to Turn Windows features on or off link, find the Legacy components on the list, enable DirectPlay, and click OK to install it.
In some circumstances if you are unable to install DirectPlay, please temporary disable your security software, for the time of installation.