A system report or other file containing a description of your computer's technical specification is required to submit this technical support request. When submitting a system report, please be aware that it may contain your personal information, like your computer name. Please consider reviewing and removing any personal information from the system report before submitting this file. The detailed instructions on how to generate the report will be displayed under this message, once you select your operating system in the form above.
Creating a DXDiag report
To launch the DXDiag application, press the Windows Key + R, type in dxdiag and press Enter. Please do not swich to the 64-bit version, as the 32-bit version is preferred. In the DXDiag window, click "Save All Information...", then choose a location in which you want to save the file (your desktop, for instance). Once you have created the file, please attach it to your support request using the "Add file" button above.
Creating a System Profiler report
OS X 10.7 or newer: Go to Applications -> Utilities -> System Information Click File -> Save as... Save the file and attach it to your support request using the ""Add file"" button above.
OS X 10.6.x: Go to Applications -> Utilities -> System Profiler Click File -> Save as... Save the file and attach it to your support request using the ""Add file"" button above.
Creating a GOG system report
If you have installed the game using our *.sh installer, open your default terminal emulator, and run the following commands (don\'t forget to adapt the first command depending on the game and its location. Use TAB to auto-complete the location and prevent typos and mistakes, and RETURN key - "Enter" - to confirm):
cd ~/GOG Games/*your game* ./start.sh --sysrep
The system report will be located in your Desktop folder. Please attach it to your support request using the "Add file" button above
What is this heart icon and the checkboxes on the forums and topics lists?
These checkboxes let you quickly mark any forum or topic as your favorite, thus making it pinned for you. While other forums remain sorted alphabetically and topics remain sorted by last update, pinned ones are always visible on top of the list. This is a handy tool to create a set of easily accessible shortcuts to your favorite discussions.You can also add a forum or a topic to your favorites directly from the topics or posts list – just click on "This is my favorite forum" or "This is my favorite topic" respectively, on the upper or the lower forum navigation bar.Furthermore, the topics you add to your favorites will also be visible on the main Community page under their forums' names, which will let you follow your favorite topics in multiple forums without having to enter those forums.Your purchased games' forums will be automatically added to your list of favorites (of course you can always remove them from that list by simply un-checking them).
We will do our best to respond as quickly as possible. On weekdays, we normally reply within 24 hours, but during weekends we can only respond that quickly to high-priority, time-sensitive cases. All other cases will be looked into first thing next week.