All I want is my money back! Our top priority is to help you get the game working, and this means that we will require some cooperation from you. We won't ask anything extravagant, or super time-consuming, like a system reinstall, but if you absolutely refuse to try anything, we won't be able to determine whether the problem can be fixed or not, and won't be able to issue a refund.
This is especially relevant if there are some glaring issues with your computer, like DirectX faults, or drivers that are ancient, or even missing.
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Articles in this section
- 1. What is the Money Back Guarantee?
- 2. Is it available for every game?
- 3. Which countries are eligible for the Money Back Guarantee?
- 4. How does it work?
- 5. When will I get my money back?
- 6. I want a refund! How do I initiate the refund procedure?
- 7. GRAAAAH! I'm angry! Can I get my money back right away?
- 8. What if I don't want to bother with trying to get my game working?
- 9. Can I get a refund for a gift I've received?
- 10. Can I get a refund for gift I've sent to someone and they have problems running the game?
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8. What if I don't want to bother with trying to get my game working?
Do you have more questions?
If the support articles in the above sections didn’t help you, feel free to contact us. Or ask around on our forums. Or both - sometimes you might be able to get help from our delightful users a bit quicker, especially during times of high traffic, or outside of our typical office hours.
Didn't find the answer you were looking for?
We will do our best to respond as quickly as possible. On weekdays, we normally reply within 24 hours, but during weekends we can only respond that quickly to high-priority, time-sensitive cases. All other cases will be looked into first thing next week. Contact us
Want to get help and maybe make some new friends?
We’ve got a great community here on GOG, which is always eager to help out. Please make sure not to share private data on public forums, though! Ask our community
8. What if I don't want to bother with trying to get my game working?
All I want is my money back! Our top priority is to help you get the game working, and this means that we will require some cooperation from you. We won't ask anything extravagant, or super time-consuming, like a system reinstall, but if you absolutely refuse to try anything, we won't be able to determine whether the problem can be fixed or not, and won't be able to issue a refund.
This is especially relevant if there are some glaring issues with your computer, like DirectX faults, or drivers that are ancient, or even missing.
Do you have more questions?
If the support articles in the above sections didn’t help you, feel free to contact us. Or ask around on our forums. Or both - sometimes you might be able to get help from our delightful users a bit quicker, especially during times of high traffic, or outside of our typical office hours.
Didn't find the answer you were looking for?
We will do our best to respond as quickly as possible. On weekdays, we normally reply within 24 hours, but during weekends we can only respond that quickly to high-priority, time-sensitive cases. All other cases will be looked into first thing next week. Contact us
Want to get help and maybe make some new friends?
We’ve got a great community here on GOG, which is always eager to help out. Please make sure not to share private data on public forums, though! Ask our community
8. What if I don't want to bother with trying to get my game working?
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Do you have more questions?
If the support articles in the above sections didn’t help you, feel free to contact us. Or ask around on our forums. Or both - sometimes you might be able to get help from our delightful users a bit quicker, especially during times of high traffic, or outside of our typical office hours.
Didn't find the answer you were looking for?
We will do our best to respond as quickly as possible. On weekdays, we normally reply within 24 hours, but during weekends we can only respond that quickly to high-priority, time-sensitive cases. All other cases will be looked into first thing next week. Contact us
Want to get help and maybe make some new friends?
We’ve got a great community here on GOG, which is always eager to help out. Please make sure not to share private data on public forums, though! Ask our community