A system report or other file containing a description of your computer's technical specification is required to submit this technical support request. When submitting a system report, please be aware that it may contain your personal information, like your computer name. Please consider reviewing and removing any personal information from the system report before submitting this file. The detailed instructions on how to generate the report will be displayed under this message, once you select your operating system in the form above.
Creating a DXDiag report
To launch the DXDiag application, press the Windows Key + R, type in dxdiag and press Enter. Please do not swich to the 64-bit version, as the 32-bit version is preferred. In the DXDiag window, click "Save All Information...", then choose a location in which you want to save the file (your desktop, for instance). Once you have created the file, please attach it to your support request using the "Add file" button above.
Creating a System Profiler report
OS X 10.7 or newer: Go to Applications -> Utilities -> System Information Click File -> Save as... Save the file and attach it to your support request using the ""Add file"" button above.
OS X 10.6.x: Go to Applications -> Utilities -> System Profiler Click File -> Save as... Save the file and attach it to your support request using the ""Add file"" button above.
Creating a GOG system report
If you have installed the game using our *.sh installer, open your default terminal emulator, and run the following commands (don\'t forget to adapt the first command depending on the game and its location. Use TAB to auto-complete the location and prevent typos and mistakes, and RETURN key - "Enter" - to confirm):
cd ~/GOG Games/*your game* ./start.sh --sysrep
The system report will be located in your Desktop folder. Please attach it to your support request using the "Add file" button above
How do I import already installed games (older versions or installation files) into GOG Galaxy?
There are two ways that you can use to add games which are already installed on your system to Galaxy.
Using the SCAN AND IMPORT FOLDERS option allows you to add multiple games in one swoop. To scan for games which you have already installed, click the GOG.com icon in the upper left corner of the GOG Galaxy main window, and select SCAN AND IMPORT FOLDERS from the drop-down list. Select your base GOG Games folder (the one that stores multiple game installation folders), and see what appears on your games list. This method might not work with games installed a long time ago. In these cases refer to the option below.
Using the IMPORT FOLDER option allows you to add only one game per use. However, it will make Galaxy attempt to use the existing files no matter what, even if the game couldn't be found automatically. To use this option, find the game in your library (to open the library click on LIBRARY on the top bar of Galaxy). Then click on MORE -> Manage installation -> Import folder... , and select the game installation folder.
We will do our best to respond as quickly as possible. On weekdays, we normally reply within 24 hours, but during weekends we can only respond that quickly to high-priority, time-sensitive cases. All other cases will be looked into first thing next week.