This support entry concerns problems (especially crashing and black screen) with Myst-series games using Apple QuickTime.
If you're experiencing any problems with these games (even if they don't appear to be directly related to video playback) please try uninstalling your current version of QuickTime (if you have one installed) and install QuickTime 7 (the latest version).
Afterwards, access its compatibility settings and change its Video mode to "Safe mode (GDI only)". If this doesn't work, try uninstalling this version and replacing it with an older one.
To change QuickTime's compatibility modes, open the Control Panel and double-click the QuickTime icon. 64-bit system users must click the "View x86 Control Panel Icons" button on the left side of the Control Panel window before the QuickTime icon is displayed.
Depending on the version, the compatibility settings can be found here:
QuickTime 7 (latest) and Alternative: Audio tab -> Play Audio Using, and Advanced -> Video,
QuickTime 5 and 6.52: Video Settings section (found in the drop-down menu).
To uninstall QuickTime, use:
on Windows XP: Control Panel -> Add or Remove Programs, or
on Windows Vista and 7: Control Panel -> Programs and Features.
You can download different versions of QuickTime here:
QuickTime 7 (latest),