Technical issues with games: If you're experiencing any problems with installation, launching, crashes or other in-game errors, please visit our "Game Technical Issues" section. There you'll find a list of all known problems and their solutions, including general solutions for common hardware or system-related issues. If your problem isn't listed there, contact our Support team via the "Contact Us" link at the bottom of the help center. Please include as much information as possible, including steps that you've taken so far, error messages, screenshots, etc.
Other problems with games: If your game is working fine, but you're stuck on some level and looking for help or tips, we recommend visiting the forums. Each game has a dedicated forum where other fans could help you out.
Problems with viewing downloaded movies: Make sure that you've installed a reliable codec pack, like K-Lite or CCCP. If you're using a third-party video player, try using a different one instead, like VLC or Media Player Classic.