If you're experiencing this problem, download this patch or redownload your game (if you originally downloaded it before August 1, 2009. If you're still exeriencing this problem despite using the patch and/or having redownloaded the game, please contact Support.
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Articles in this section
- DirectX 9.0c is not installed
- DirectX 8.1 not installed
- Crash on start - possible fix for newer versions of Windows.
- Incoming - Launch crash on AMD/ATI graphics devices
- Error on launch: Check your version of DirectX. Version 8.1 or higher is required.
- Program does not start after PC configuration has been changed
- Black screen or crash on launch.
- Crash/freeze after the 3dfx logo.
- Crash at Police Station
- Crash on launch or stability issues.
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Prism3D.exe crash after dying (usually during boss fights)
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Prism3D.exe crash after dying (usually during boss fights)
If you're experiencing this problem, download this patch or redownload your game (if you originally downloaded it before August 1, 2009. If you're still exeriencing this problem despite using the patch and/or having redownloaded the game, please contact Support.
Do you have more questions?
If the support articles in the above sections didn’t help you, feel free to contact us. Or ask around on our forums. Or both - sometimes you might be able to get help from our delightful users a bit quicker, especially during times of high traffic, or outside of our typical office hours.
Didn't find the answer you were looking for?
We will do our best to respond as quickly as possible. On weekdays, we normally reply within 24 hours, but during weekends we can only respond that quickly to high-priority, time-sensitive cases. All other cases will be looked into first thing next week. Contact us
Want to get help and maybe make some new friends?
We’ve got a great community here on GOG, which is always eager to help out. Please make sure not to share private data on public forums, though! Ask our community
Prism3D.exe crash after dying (usually during boss fights)
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Do you have more questions?
If the support articles in the above sections didn’t help you, feel free to contact us. Or ask around on our forums. Or both - sometimes you might be able to get help from our delightful users a bit quicker, especially during times of high traffic, or outside of our typical office hours.
Didn't find the answer you were looking for?
We will do our best to respond as quickly as possible. On weekdays, we normally reply within 24 hours, but during weekends we can only respond that quickly to high-priority, time-sensitive cases. All other cases will be looked into first thing next week. Contact us
Want to get help and maybe make some new friends?
We’ve got a great community here on GOG, which is always eager to help out. Please make sure not to share private data on public forums, though! Ask our community