This is a very rare bug and we are aware of one workaround, thanks to one of our users. While the game does not allow Alt-TABbing, you should be able to switch to the Task Manager and then go back to the game - this should allow the movies to render properly.
You can launch the Task Manager in two ways:
Press Ctrl-Shift-Esc, or, if that doesn't work,
Press Ctrl-Alt-Del and click on Task Manager.
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Articles in this section
- DirectX 9.0c is not installed
- DirectX 8.1 not installed
- Crash on start - possible fix for newer versions of Windows.
- Incoming - Launch crash on AMD/ATI graphics devices
- Error on launch: Check your version of DirectX. Version 8.1 or higher is required.
- Program does not start after PC configuration has been changed
- Black screen or crash on launch.
- Crash/freeze after the 3dfx logo.
- Crash at Police Station
- Crash on launch or stability issues.
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Movies (cinematics) do not render, but sound can be heard
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If the support articles in the above sections didn’t help you, feel free to contact us. Or ask around on our forums. Or both - sometimes you might be able to get help from our delightful users a bit quicker, especially during times of high traffic, or outside of our typical office hours.
Didn't find the answer you were looking for?
We will do our best to respond as quickly as possible. On weekdays, we normally reply within 24 hours, but during weekends we can only respond that quickly to high-priority, time-sensitive cases. All other cases will be looked into first thing next week. Contact us
Want to get help and maybe make some new friends?
We’ve got a great community here on GOG, which is always eager to help out. Please make sure not to share private data on public forums, though! Ask our community
Movies (cinematics) do not render, but sound can be heard
This is a very rare bug and we are aware of one workaround, thanks to one of our users. While the game does not allow Alt-TABbing, you should be able to switch to the Task Manager and then go back to the game - this should allow the movies to render properly.
You can launch the Task Manager in two ways:
Press Ctrl-Shift-Esc, or, if that doesn't work,
Press Ctrl-Alt-Del and click on Task Manager.
Do you have more questions?
If the support articles in the above sections didn’t help you, feel free to contact us. Or ask around on our forums. Or both - sometimes you might be able to get help from our delightful users a bit quicker, especially during times of high traffic, or outside of our typical office hours.
Didn't find the answer you were looking for?
We will do our best to respond as quickly as possible. On weekdays, we normally reply within 24 hours, but during weekends we can only respond that quickly to high-priority, time-sensitive cases. All other cases will be looked into first thing next week. Contact us
Want to get help and maybe make some new friends?
We’ve got a great community here on GOG, which is always eager to help out. Please make sure not to share private data on public forums, though! Ask our community
Movies (cinematics) do not render, but sound can be heard
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Do you have more questions?
If the support articles in the above sections didn’t help you, feel free to contact us. Or ask around on our forums. Or both - sometimes you might be able to get help from our delightful users a bit quicker, especially during times of high traffic, or outside of our typical office hours.
Didn't find the answer you were looking for?
We will do our best to respond as quickly as possible. On weekdays, we normally reply within 24 hours, but during weekends we can only respond that quickly to high-priority, time-sensitive cases. All other cases will be looked into first thing next week. Contact us
Want to get help and maybe make some new friends?
We’ve got a great community here on GOG, which is always eager to help out. Please make sure not to share private data on public forums, though! Ask our community