Firek (Piotr)
Main responsibilities: Making the team happy and making sure everything works smoothly.
Hobbies: Driving, cycling, Kyudo (traditional Japanese archery), story-driven games.
Favorite games: Mass Effect series, Ultima Online, Tribes: Ascend.
Genoan (Paweł)
Main responsibilities: Overseeing the work of the Tech Support guys, mentoring colleagues in regards to technical issues, handling technical issues.
Hobbies: Playing video games on PC and PS4, watching movies and TV series.
Favorite game: The original Deus Ex.
JuriJ (Jerzy)
Main responsibilities: Overseeing the work of the Customer Service team, mentoring new colleagues, handling Russian support, general user support and the night shift.
Hobby: Movies.
Favorite game: Chess.
Dr. Cat (Wojciech)
Main responsibilities: Handling technical issues, mentoring new colleagues.
Hobbies: Making games, playing games, all the above with my cats.
Favorite games: Hearthstone, Heroes of the Storm, Elite Dangerous, Old DOS games, Old Nintendo/Sega/Commodore64 games.
Warp9
Main responsibilities: Handling Brazilian support, and general user support.
Hobbies: Sailing, snowboarding, triathlon.
Favorite games: Quake, Overwatch, World of Warcraft
Cwaniak (Maciej)
Main responsibilities: Handling the weekend shift, and general user support.
Hobbies: Games, ethical hacking.
Favorite games: The Elder Scrolls V: Skyrim, Counter-Strike: Global Offensive, The Witcher, DOTA 2.
Cyprian
Main responsibilities: Handling technical issues.
Hobbies: Games, more games and even more games… Also cycling and anime/manga.
Favorite games: Dark Souls, Forza, Gran Turismo and other racing/driving games, the Grand Theft Auto franchise and a lot of jRPGs such as Persona 3, 4.
Lisa
Main responsibilities: Handling German support, and general user support.
Hobbies: Writing, reading (horror and non-fiction especially), learning new languages, playing video games and pen-and-paper games (Vampire: The Masquerade, Call of Cthulhu, Shadowrun)
Favorite games: The Elder Scrolls 3: Morrowind, Vampire: The Masquerade - Bloodlines, Okami
Loris
Main responsibilities: Handling French support, internal tool development, mentoring colleagues in regards to all things Linux.
Hobbies: Reading (Sci-Fi and Fantasy, investigative journalism), board games (Descent: Journeys in the Dark, anyone?), Playing weird video games, and also films - both blockbusters and indie.
Favorite game: Crypt of the NecroDancer.
Beta Ray Bill
Main responsibilities: Handling “other” support requests and multiplayer CD-keys.
Hobbies: comics and cartoons
Favorite games: Okami, various fightans and musou genre
Nikolett
Main responsibilities:
Fraud screening, supporting the team with data queries.
Hobbies: Playing and Drawing
Favorite game: Papers, Please; Dark Souls; Dark Souls 2;
Tanya (Tetiana)
Main responsibilities: Handling Russian support, general user support and the night shift.
Hobbies: Games (obviously) - mostly MMOs and RPGs of all kinds, traveling, cooking, collecting different kinds of weird and/or pretty things (anime figures, comics, books, dolls etc.).
Favorite games: WoW, NWN 2, TES, Dota 2, HotS, VtM:B, Mass Effect, Portal etc.
Articles in this section
- Meet our key Support staff
- I have an idea for a release/feature!
- Contact information for affiliates/press/publishers/future employees
- Do I get a Steam key when buying a game from GOG?
- Can I share games with others?
- What happens when I miss a promo? Can you help me out?
- Can I add to my GOG account some games that I bought elsewhere?
Games
Similar solutions
Meet our key Support staff
Do you have more questions?
If the support articles in the above sections didn’t help you, feel free to contact us. Or ask around on our forums. Or both - sometimes you might be able to get help from our delightful users a bit quicker, especially during times of high traffic, or outside of our typical office hours.
Didn't find the answer you were looking for?
We will do our best to respond as quickly as possible. On weekdays, we normally reply within 24 hours, but during weekends we can only respond that quickly to high-priority, time-sensitive cases. All other cases will be looked into first thing next week. Contact us
Want to get help and maybe make some new friends?
We’ve got a great community here on GOG, which is always eager to help out. Please make sure not to share private data on public forums, though! Ask our community
Meet our key Support staff
Firek (Piotr)
Main responsibilities: Making the team happy and making sure everything works smoothly.
Hobbies: Driving, cycling, Kyudo (traditional Japanese archery), story-driven games.
Favorite games: Mass Effect series, Ultima Online, Tribes: Ascend.
Genoan (Paweł)
Main responsibilities: Overseeing the work of the Tech Support guys, mentoring colleagues in regards to technical issues, handling technical issues.
Hobbies: Playing video games on PC and PS4, watching movies and TV series.
Favorite game: The original Deus Ex.
JuriJ (Jerzy)
Main responsibilities: Overseeing the work of the Customer Service team, mentoring new colleagues, handling Russian support, general user support and the night shift.
Hobby: Movies.
Favorite game: Chess.
Dr. Cat (Wojciech)
Main responsibilities: Handling technical issues, mentoring new colleagues.
Hobbies: Making games, playing games, all the above with my cats.
Favorite games: Hearthstone, Heroes of the Storm, Elite Dangerous, Old DOS games, Old Nintendo/Sega/Commodore64 games.
Warp9
Main responsibilities: Handling Brazilian support, and general user support.
Hobbies: Sailing, snowboarding, triathlon.
Favorite games: Quake, Overwatch, World of Warcraft
Cwaniak (Maciej)
Main responsibilities: Handling the weekend shift, and general user support.
Hobbies: Games, ethical hacking.
Favorite games: The Elder Scrolls V: Skyrim, Counter-Strike: Global Offensive, The Witcher, DOTA 2.
Cyprian
Main responsibilities: Handling technical issues.
Hobbies: Games, more games and even more games… Also cycling and anime/manga.
Favorite games: Dark Souls, Forza, Gran Turismo and other racing/driving games, the Grand Theft Auto franchise and a lot of jRPGs such as Persona 3, 4.
Lisa
Main responsibilities: Handling German support, and general user support.
Hobbies: Writing, reading (horror and non-fiction especially), learning new languages, playing video games and pen-and-paper games (Vampire: The Masquerade, Call of Cthulhu, Shadowrun)
Favorite games: The Elder Scrolls 3: Morrowind, Vampire: The Masquerade - Bloodlines, Okami
Loris
Main responsibilities: Handling French support, internal tool development, mentoring colleagues in regards to all things Linux.
Hobbies: Reading (Sci-Fi and Fantasy, investigative journalism), board games (Descent: Journeys in the Dark, anyone?), Playing weird video games, and also films - both blockbusters and indie.
Favorite game: Crypt of the NecroDancer.
Beta Ray Bill
Main responsibilities: Handling “other” support requests and multiplayer CD-keys.
Hobbies: comics and cartoons
Favorite games: Okami, various fightans and musou genre
Nikolett
Main responsibilities:
Fraud screening, supporting the team with data queries.
Hobbies: Playing and Drawing
Favorite game: Papers, Please; Dark Souls; Dark Souls 2;
Tanya (Tetiana)
Main responsibilities: Handling Russian support, general user support and the night shift.
Hobbies: Games (obviously) - mostly MMOs and RPGs of all kinds, traveling, cooking, collecting different kinds of weird and/or pretty things (anime figures, comics, books, dolls etc.).
Favorite games: WoW, NWN 2, TES, Dota 2, HotS, VtM:B, Mass Effect, Portal etc.
Do you have more questions?
If the support articles in the above sections didn’t help you, feel free to contact us. Or ask around on our forums. Or both - sometimes you might be able to get help from our delightful users a bit quicker, especially during times of high traffic, or outside of our typical office hours.
Didn't find the answer you were looking for?
We will do our best to respond as quickly as possible. On weekdays, we normally reply within 24 hours, but during weekends we can only respond that quickly to high-priority, time-sensitive cases. All other cases will be looked into first thing next week. Contact us
Want to get help and maybe make some new friends?
We’ve got a great community here on GOG, which is always eager to help out. Please make sure not to share private data on public forums, though! Ask our community
Meet our key Support staff
Languages
Search for a different gameGeneral Troubleshooting
Known solutions to game issues
Other helpful articles
Do you have more questions?
If the support articles in the above sections didn’t help you, feel free to contact us. Or ask around on our forums. Or both - sometimes you might be able to get help from our delightful users a bit quicker, especially during times of high traffic, or outside of our typical office hours.
Didn't find the answer you were looking for?
We will do our best to respond as quickly as possible. On weekdays, we normally reply within 24 hours, but during weekends we can only respond that quickly to high-priority, time-sensitive cases. All other cases will be looked into first thing next week. Contact us
Want to get help and maybe make some new friends?
We’ve got a great community here on GOG, which is always eager to help out. Please make sure not to share private data on public forums, though! Ask our community