To open a support ticket, please use our support ticket form, which you can find by clicking here. After you submit your request, you will receive an email confirmation to the address you provided; if you don't receive such a confirmation message within a few minutes, please check your spam folder in case it was accidentally marked as spam.
Our customer support team will reply to you via email, but you can also check your support tickets by clicking here, though this requires you to be logged in to the help center with your GOG account.
If you want to update one of your support tickets, you can do so by replying to the last email you received about this request. If the ticket has already been closed, replying to the last email will automatically create a new support ticket.
Our customer support team never closes a support ticket without an answer, and even though we do our best to reply within 24 hours of receiving your request, sometimes it may take longer for especially complicated issues or during times of high traffic.