A system report or other file containing a description of your computer's technical specification is required to submit this technical support request. When submitting a system report, please be aware that it may contain your personal information, like your computer name. Please consider reviewing and removing any personal information from the system report before submitting this file. The detailed instructions on how to generate the report will be displayed under this message, once you select your operating system in the form above.
Creating a DXDiag report
To launch the DXDiag application, press the Windows Key + R, type in dxdiag and press Enter. Please do not swich to the 64-bit version, as the 32-bit version is preferred. In the DXDiag window, click "Save All Information...", then choose a location in which you want to save the file (your desktop, for instance). Once you have created the file, please attach it to your support request using the "Add file" button above.
Creating a System Profiler report
OS X 10.7 or newer: Go to Applications -> Utilities -> System Information Click File -> Save as... Save the file and attach it to your support request using the ""Add file"" button above.
OS X 10.6.x: Go to Applications -> Utilities -> System Profiler Click File -> Save as... Save the file and attach it to your support request using the ""Add file"" button above.
Creating a GOG system report
If you have installed the game using our *.sh installer, open your default terminal emulator, and run the following commands (don\'t forget to adapt the first command depending on the game and its location. Use TAB to auto-complete the location and prevent typos and mistakes, and RETURN key - "Enter" - to confirm):
cd ~/GOG Games/*your game* ./start.sh --sysrep
The system report will be located in your Desktop folder. Please attach it to your support request using the "Add file" button above
What are the system requirements for GOG GALAXY 2.0?
The official system requirements for GOG GALAXY 2.0 are: Windows 8 or newer with the latest system updates Mac OS 10.12 or newer with the latest system updates Additionally, the in-game Overlay requires at least the Intel HD 4000 graphic card.
Is there any feature that was in GOG GALAXY 1.2 and is now missing in GOG GALAXY 2.0?
Since Update 5 of GOG GALAXY 2.0, all the known features of GOG GALAXY 1.2 are implemented in the application.
How can I update to GOG GALAXY 2.0?
The application will automatically update to the latest version once you launch it.
Do I have to use the GOG GALAXY 2.0 integrations?
It’s up to you whether you wish to connect with any additional gaming platforms and have all of your games and friends in one place – we leave that choice to you.
How can I connect other gaming platforms?
Access “Add games & friends” option by clicking the cog icon located in the top left corner of the application, from there select “Connect platforms”, find the integration you would like to connect with, click “Connect” and proceed with the instructions. Keep in mind it is always possible to disconnect with any of the platforms by clicking the ‘Disconnect’ button - this action will also delete any data that was imported from the connected platforms from our servers.
How can I delete my data from GOG GALAXY 2.0?
Once you have disconnected a gaming platform from the application, all of your imported data will be removed from our servers. Sometimes, it may be necessary to “re-connect'' the integration before you will be able to Disconnect. In case if for some reason you don’t want to log in once again, you may contact our support here and ask for manual disconnection (select problem type: Tracking issues).
How can I change the application's language?
Click the cog icon located in the top left corner of the application, select “Settings”, and you will see the language options on the General tab.
How to install my game via GOG GALAXY 2.0?
Search for the title you'd like to install using Global Search (search icon in the top bar or by using shortcut Ctrl+F/Cmd+F) or by going to All Games from the Games list on the left side. Once you find the game, click on the title and click the ‘Install’ button on top of the page. Pick the directory you want to install your game to and press Continue. The ‘Install' button will change to display the installation progress.
How can I access my DLCs with GOG GALAXY 2.0?
Access the game view and click the customization button from the upper menu (visible next to play/install), then go to Manage Installation > Configure… > Installation From there you should be able to see your DLCs and enable/disable them.
How to rollback a game to an older version in GOG GALAXY 2.0?
First of all, you’ll need to install the game. Access the game view and click the customization button from the upper menu, then go to Manage Installation > Configure… > Installation Make sure to disable auto-updates and select the version you want to install. Unfortunately, not all games are supported with rollback features.
How can I download game extras?
Access the game view and select the “Extras” from the upper panel. Now select the file you would like to download and click the “Downloads” from the left side panel. Once your file is downloaded, click on it to reach the folder with the game extras.
Can I import GOG.COM games in the same way I could in GOG GALAXY 1.2?
Yes, it’s also one of the GOG GALAXY 2.0 features. Please open GOG GALAXY, click the cog icon and navigate to “Add Games & Friends” > “Scan folders for GOG.COM game” and simply select the directory where your game has been installed.
Can I disable GOG GALAXY features like I could in GOG GALAXY 1.2?
If you don’t want to use some of the application’s features, you can disable them in the settings. Just click on the cog icon and navigate to Settings – all of the features can be managed from the “Game Features” section.
If you were unable to find the answers you were looking for, please reach out and someone from our friendly and knowledgeable support team will be happy to help with their top-notch assistance! We know you want to get back to gaming, so we strive to answer all messages within 24 hours. You can also contact us via Twitter and Messenger.