A system report or other file containing a description of your computer's technical specification is required to submit this technical support request. When submitting a system report, please be aware that it may contain your personal information, like your computer name. Please consider reviewing and removing any personal information from the system report before submitting this file. The detailed instructions on how to generate the report will be displayed under this message, once you select your operating system in the form above.
Creating a DXDiag report
To launch the DXDiag application, press the Windows Key + R, type in dxdiag and press Enter. Please do not swich to the 64-bit version, as the 32-bit version is preferred. In the DXDiag window, click "Save All Information...", then choose a location in which you want to save the file (your desktop, for instance). Once you have created the file, please attach it to your support request using the "Add file" button above.
Creating a System Profiler report
OS X 10.7 or newer: Go to Applications -> Utilities -> System Information Click File -> Save as... Save the file and attach it to your support request using the ""Add file"" button above.
OS X 10.6.x: Go to Applications -> Utilities -> System Profiler Click File -> Save as... Save the file and attach it to your support request using the ""Add file"" button above.
Creating a GOG system report
If you have installed the game using our *.sh installer, open your default terminal emulator, and run the following commands (don\'t forget to adapt the first command depending on the game and its location. Use TAB to auto-complete the location and prevent typos and mistakes, and RETURN key - "Enter" - to confirm):
cd ~/GOG Games/*your game* ./start.sh --sysrep
The system report will be located in your Desktop folder. Please attach it to your support request using the "Add file" button above
Is a game that you already bought and downloaded not working properly?
Total games: 2695
Do you have more questions?
Didn't find the answer you were looking for?
If you were unable to find the answers you were looking for, please reach out and someone from our friendly and knowledgeable support team will be happy to help with their top-notch assistance! We know you want to get back to gaming, so we strive to answer all messages within 24 hours. You can also contact us via Twitter and Messenger.