GOG Money Back Guarantee Policy
- 1. What is the Money Back Guarantee?
- 2. Is it available for every game?
- 3. Which countries are eligible for the Money Back Guarantee?
- 4. How does it work?
- 5. When will I get my money back?
- 6. I want a refund! How do I initiate the refund procedure?
- 7. GRAAAAH! I'm angry! Can I get my money back right away?
- 8. What if I don't want to bother with trying to get my game working?
- 9. Can I get a refund for a gift I've received?
- 10. Can I get a refund for gift I've sent to someone and they have problems running the game?
- 11. What about pre-orders?
- 12. What about game packs and DLCs?
- 13. My system doesn't meet the minimal requirements specified on product page, can I get a refund?
- 14. But what if a whole LOT of my games don't work?
Do you have more questions?
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We will do our best to respond as quickly as possible. On weekdays, we normally reply within 24 hours, but during weekends we can only respond that quickly to high-priority, time-sensitive cases. All other cases will be looked into first thing next week.Contact us
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