FAQ: Website and accounts
Game technical issues
If you need help with other problems, like buying, downloading or using GOG Galaxy, go back to the main page.
Always make sure that both your operating system and device drivers are up to date.
If you're using Windows, you might benefit from disabling User Account Control (UAC).
Some apps and processes (anti-virus programs, browsers, messengers and video players) can interfere with games. You should try disabling them if you’re having problems, but disable your Internet connection before tinkering with anti-virus and firewall software - just in case.
Known solutions to game issues
Other helpful articles
Do you have more questions?
If the support articles in the above sections didn’t help you, feel free to contact us. Or ask around on our forums. Or both - sometimes you might be able to get help from our delightful users a bit quicker, especially during times of high traffic, or outside of our typical office hours.
Didn't find the answer you were looking for?
We will do our best to respond as quickly as possible. On weekdays, we normally reply within 24 hours, but during weekends we can only respond that quickly to high-priority, time-sensitive cases. All other cases will be looked into first thing next week. Contact us
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