A system report or other file containing a description of your computer's technical specification is required to submit this technical support request.
When submitting a system report, please be aware that it may contain your personal information, like your computer name. Please consider reviewing and removing any personal information from the system report before submitting this file.
The detailed instructions on how to generate the report will be displayed under this message, once you select your operating system in the form above.

Alternatively you can check the instructions HERE for Windows, HERE for macOS and HERE for Linux.
Creating a DXDiag report

To launch the DXDiag application, press the Windows Key + R, type in dxdiag and press Enter.
Please do not swich to the 64-bit version, as the 32-bit version is preferred.
In the DXDiag window, click "Save All Information...", then choose a location in which you want to save the file (your desktop, for instance). Once you have created the file, please attach it to your support request using the "Add file" button above.
Creating a System Profiler report

OS X 10.7 or newer:
Go to Applications -> Utilities -> System Information
Click File -> Save as...
Save the file and attach it to your support request using the ""Add file"" button above.

OS X 10.6.x:
Go to Applications -> Utilities -> System Profiler
Click File -> Save as...
Save the file and attach it to your support request using the ""Add file"" button above.
Creating a GOG system report

If you have installed the game using our *.sh installer, open your default terminal emulator, and run the following commands (don\'t forget to adapt the first command depending on the game and its location. Use TAB to auto-complete the location and prevent typos and mistakes, and RETURN key - "Enter" - to confirm):

cd ~/GOG Games/*your game*
./start.sh --sysrep

The system report will be located in your Desktop folder. Please attach it to your support request using the "Add file" button above
Search across all games and articles
This field cannot be blank
If you're having problems redeeming a code, try the following steps: ◘ Always make sure to double- and triple-check the code, character by character. ◘ For Cyberpunk 2077 codes, keep in mind that the letter 'O' should not be present in the code. Only zeroes should be present. ◘ If you're using GOG GALAXY and encounter an issue, try aborting the process (click outside of the redeem window) and redeeming again. If that doesn't work, try redeeming via your browser at https://www.gog.com/redeem . ◘ If you're having problems redeeming via your browser, try using a different browser altogether, or redeeming via GOG GALAXY. To redeem via GOG GALAXY, click "+ Add games & Friends" and "Redeem GOG code", then follow the on-screen instructions.
If the game isn't visible in your library, please try these steps: - shutdown GOG GALAXY (cogwheel icon →Exit) - log into your GOG account with a browser - click this link (https://www.gog.com/user/refresh) Lastly, restart GOG GALAXY and verify your owned games. Or if you have bought a DLC, please make sure to read this support article (https://support.gog.com/hc/en-us/articles/4411524216977-How-do-I-download-a-DLC-?).
If you have feedback / suggestions concerning Cyberpunk 2077, please consider sharing them on the official forum: https://forums.cdprojektred.com/index.php?forums/cyberpunk.31/ or the game's social media pages.
Please make sure to provide your CONTACT email address in the form.
Keep in mind that any further communication will be sent to this mail.
You can now apply for a refund directly from your Order History page:
https://www.gog.com/account/settings/orders
You can now apply for a refund directly from your Order History page:
https://www.gog.com/account/settings/orders
If the game crashes and your PC meets the requirements, please try these steps: ◘ Install the latest, Cyberpunk 2077-ready graphics card drivers. ◘ In GOG GALAXY, use Manage installation > Verify / Repair.
If you would like to report Cyberpunk 2077 in-game bugs or share feedback, please consider posting on the CD Projekt Red forums: https://forums.cdprojektred.com/index.php?forums/cyberpunk.21/ This way the Developers will be able to see it.
If you would like to report Cyberpunk 2077 in-game bugs or share feedback, please consider posting on the CD Projekt Red forums: https://forums.cdprojektred.com/index.php?forums/cyberpunk.21/ This way the Developers will be able to see it.
If you would like to report Cyberpunk 2077 in-game bugs or share feedback, please consider posting on the CD Projekt Red forums: https://forums.cdprojektred.com/index.php?forums/cyberpunk.21/ This way the Developers will be able to see it.
If you would like to report Cyberpunk 2077 in-game bugs or share feedback, please consider posting on the CD Projekt Red forums: https://forums.cdprojektred.com/index.php?forums/cyberpunk.21/ This way the Developers will be able to see it.
If you would like to report Cyberpunk 2077 in-game bugs or share feedback, please consider posting on the CD Projekt Red forums: https://forums.cdprojektred.com/index.php?forums/cyberpunk.21/ This way the Developers will be able to see it.
If you would like to report Cyberpunk 2077 in-game bugs or share feedback, please consider posting on the CD Projekt Red forums: https://forums.cdprojektred.com/index.php?forums/cyberpunk.21/ This way the Developers will be able to see it.
Please make sure to provide your CONTACT email address in the form.
Keep in mind that any further communication will be sent to this mail.
You can delete your GOG account in your settings, here: https://www.gog.com/account/settings/delete_account.
Please check your SPAM folder and add @email.gog.com to your trusted senders.
Logo
Logo

Go to GOG.COM Store

Go to GOG.COM Store

English (US) Deutsch Français Polski Русский 简体中文
Sign in
  1. GOG SUPPORT CENTER
  2. Misc

Misc

GOG Cookie Policy

  • Cookie政策
  • 쿠키 정책
  • Cookieに関するポリシー
  • Informativa sui cookie
  • Política de Cookies
  • Política de Cookies
See all 8 articles

GOG Privacy Policy

  • Privacy Policy (old)

Other

  • 取消 2021 年以 GS/DG 開頭遊戲代碼兌換《巫師 3:狂獵》的遊戲所有權
  • 2021년에 등록한 위쳐 3: 와일드 헌트 게임 코드(시리즈 GS, DG) 라이선스 취소 관련
  • 2021年にゲームコード(シリーズGSおよびDG)で入手した「ウィッチャー3 ワイルドハント」の所有権はく奪について
  • Licenza revocata per codici di The Witcher 3: Wild Hunt (serie GS e DG) riscattati nel 2021
  • Licencia revocada para los códigos de juego de The Witcher 3: Wild Hunt (series GS y DG) canjeados en 2021
  • Licença revogada para os códigos do jogo The Witcher 3: Wild Hunt (série GS e DG) resgatados em 2021
See all 7 articles

Do you have more questions?

Didn't find the answer you were looking for?
If you were unable to find the answers you were looking for, please reach out and someone from our friendly and knowledgeable support team will be happy to help with their top-notch assistance! We know you want to get back to gaming, so we strive to answer all messages within 24 hours.
Contact us
Want to get help and maybe make some new friends?
We’ve got a great community here on GOG, which is always eager to help out. Please make sure not to share private data on public forums, though!
Ask our community
Part of group.
Contact us Legal Business and press inquiries