If it looks like you did get charged, but didn't get your game, or if you got charged multiple times, please contact us immediately.
Keep in mind, though, that banks normally "block" funds prior to a transaction, so it's easy to mistake blocked funds for actually charged ones. Make sure to double-check if you were indeed charged.
Unfortunately it can sometimes take up to two hours for orders to be fully processed, so if your game hasn't appeared in your library in that time frame, despite your payment being successful, please contact us directly so that we can sort out the issue.
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Didn't find the answer you were looking for?
We will do our best to respond as quickly as possible. On weekdays, we normally reply within 24 hours, but during weekends we can only respond that quickly to high-priority, time-sensitive cases. All other cases will be looked into first thing next week.
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