Keep in mind that banks might "block" funds prior to a transaction, so it's easy to mistake blocked funds for actually charged ones. Make sure to double-check if you were indeed charged.
If it seems that your order hasn't been fully processed after two hours and you can't access the purchased games, despite your payment being successful, please contact us directly so that we can sort out the issue.
Should you have purchased a DLC or expansion, please note that these are not listed as separate entries in your library. In order to download a DLC:
- select the main game in GOG GALAXY 2.0
- click the slider symbol in the top bar
- Manage installation
- select the DLC and confirm with OK
And if you would like to install DLCs without our client:
Open a browser and access the library of your GOG account (https://www.gog.com/account). Select the main game, click 'DOWNLOAD OFFLINE BACKUP GAME INSTALLERS', scroll down to 'DLC installers' and download the respective setup file.