Upon first launch, the Launcher application calculates the game files' checksums, for the purpose of keeping track of potential file corruption. This can take up to a few minutes, during which your computer's processor and memory will be under a high load. This will only happen on the first launch, and afterwards you will be able to play normally. We apologize for the inconvenience.
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Black screen, stuttering and/or unresponsiveness after launching through the GOG Launcher
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If the support articles in the above sections didn’t help you, feel free to contact us. Or ask around on our forums. Or both - sometimes you might be able to get help from our delightful users a bit quicker, especially during times of high traffic, or outside of our typical office hours.
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Black screen, stuttering and/or unresponsiveness after launching through the GOG Launcher
Upon first launch, the Launcher application calculates the game files' checksums, for the purpose of keeping track of potential file corruption. This can take up to a few minutes, during which your computer's processor and memory will be under a high load. This will only happen on the first launch, and afterwards you will be able to play normally. We apologize for the inconvenience.
Do you have more questions?
If the support articles in the above sections didn’t help you, feel free to contact us. Or ask around on our forums. Or both - sometimes you might be able to get help from our delightful users a bit quicker, especially during times of high traffic, or outside of our typical office hours.
Didn't find the answer you were looking for?
We will do our best to respond as quickly as possible. On weekdays, we normally reply within 24 hours, but during weekends we can only respond that quickly to high-priority, time-sensitive cases. All other cases will be looked into first thing next week. Contact us
Want to get help and maybe make some new friends?
We’ve got a great community here on GOG, which is always eager to help out. Please make sure not to share private data on public forums, though! Ask our community
Black screen, stuttering and/or unresponsiveness after launching through the GOG Launcher
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Do you have more questions?
If the support articles in the above sections didn’t help you, feel free to contact us. Or ask around on our forums. Or both - sometimes you might be able to get help from our delightful users a bit quicker, especially during times of high traffic, or outside of our typical office hours.
Didn't find the answer you were looking for?
We will do our best to respond as quickly as possible. On weekdays, we normally reply within 24 hours, but during weekends we can only respond that quickly to high-priority, time-sensitive cases. All other cases will be looked into first thing next week. Contact us
Want to get help and maybe make some new friends?
We’ve got a great community here on GOG, which is always eager to help out. Please make sure not to share private data on public forums, though! Ask our community