General troubleshooting – GOG SUPPORT CENTER

A system report or other file containing a description of your computer's technical specification is required to submit this technical support request.
When submitting a system report, please be aware that it may contain your personal information, like your computer name. Please consider reviewing and removing any personal information from the system report before submitting this file.
The detailed instructions on how to generate the report will be displayed under this message, once you select your operating system in the form above.

Creating a DXDiag report

To launch the DXDiag application, press the Windows Key + R, type in dxdiag and press Enter.
Please do not swich to the 64-bit version, as the 32-bit version is preferred.
In the DXDiag window, click "Save All Information...", then choose a location in which you want to save the file (your desktop, for instance). Once you have created the file, please attach it to your support request using the "Add file" button above.

Creating a System Profiler report

OS X 10.7 or newer:
Go to Applications -> Utilities -> System Information
Click File -> Save as...
Save the file and attach it to your support request using the ""Add file"" button above.

OS X 10.6.x:
Go to Applications -> Utilities -> System Profiler
Click File -> Save as...
Save the file and attach it to your support request using the ""Add file"" button above.

Creating a GOG system report

If you have installed the game using our *.sh installer, open your default terminal emulator, and run the following commands (don\'t forget to adapt the first command depending on the game and its location. Use TAB to auto-complete the location and prevent typos and mistakes, and RETURN key - "Enter" - to confirm):

cd ~/GOG Games/*your game*
./start.sh --sysrep

The system report will be located in your Desktop folder. Please attach it to your support request using the "Add file" button above

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If you're having problems redeeming a code, try the following steps: ◘ Always make sure to double- and triple-check the code, character by character. ◘ For Cyberpunk 2077 codes, keep in mind that the letter 'O' should not be present in the code. Only zeroes should be present. ◘ If you're using GOG GALAXY and encounter an issue, try aborting the process (click outside of the redeem window) and redeeming again. If that doesn't work, try redeeming via your browser at https://www.gog.com/redeem . ◘ If you're having problems redeeming via your browser, try using a different browser altogether, or redeeming via GOG GALAXY. To redeem via GOG GALAXY, click "+ Add games & Friends" and "Redeem GOG code", then follow the on-screen instructions.

If you can't see your game in your library, try using this link https://www.gog.com/account/refresh to refresh your products list.

If you have feedback / suggestions concerning Cyberpunk 2077, please consider sharing them on the official forum: https://forums.cdprojektred.com/index.php?forums/cyberpunk.31/ or the game's social media pages.

We are currently experiencing heavy support traffic, therefore response times are higher than usual. We appreciate your patience and understanding.

You can now apply for a refund directly from your Order History page:
https://www.gog.com/account/settings/orders

You can now apply for a refund directly from your Order History page:
https://www.gog.com/account/settings/orders

If the game crashes and your PC meets the requirements, please try these steps: ◘ Install the latest, Cyberpunk 2077-ready graphics card drivers. ◘ In GOG GALAXY, use Manage installation > Verify / Repair.

If you would like to report Cyberpunk 2077 in-game bugs or share feedback, please consider posting on the CD Projekt Red forums: https://forums.cdprojektred.com/index.php?forums/cyberpunk.21/ This way the Developers will be able to see it.

If you would like to report Cyberpunk 2077 in-game bugs or share feedback, please consider posting on the CD Projekt Red forums: https://forums.cdprojektred.com/index.php?forums/cyberpunk.21/ This way the Developers will be able to see it.

If you would like to report Cyberpunk 2077 in-game bugs or share feedback, please consider posting on the CD Projekt Red forums: https://forums.cdprojektred.com/index.php?forums/cyberpunk.21/ This way the Developers will be able to see it.

If you would like to report Cyberpunk 2077 in-game bugs or share feedback, please consider posting on the CD Projekt Red forums: https://forums.cdprojektred.com/index.php?forums/cyberpunk.21/ This way the Developers will be able to see it.

If you would like to report Cyberpunk 2077 in-game bugs or share feedback, please consider posting on the CD Projekt Red forums: https://forums.cdprojektred.com/index.php?forums/cyberpunk.21/ This way the Developers will be able to see it.

If you would like to report Cyberpunk 2077 in-game bugs or share feedback, please consider posting on the CD Projekt Red forums: https://forums.cdprojektred.com/index.php?forums/cyberpunk.21/ This way the Developers will be able to see it.

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