GOG GALAXY – GOG.COM SUPPORT CENTER

A system report or other file containing a description of your computer's technical specification is required to submit this technical support request.
When submitting a system report, please be aware that it may contain your personal information, like your computer name. Please consider reviewing and removing any personal information from the system report before submitting this file.
The detailed instructions on how to generate the report will be displayed under this message, once you select your operating system in the form above.

Creating a DXDiag report

To launch the DXDiag application, press the Windows Key + R, type in dxdiag and press Enter.
Please do not swich to the 64-bit version, as the 32-bit version is preferred.
In the DXDiag window, click "Save All Information...", then choose a location in which you want to save the file (your desktop, for instance). Once you have created the file, please attach it to your support request using the "Add file" button above.

Creating a System Profiler report

OS X 10.7 or newer:
Go to Applications -> Utilities -> System Information
Click File -> Save as...
Save the file and attach it to your support request using the ""Add file"" button above.

OS X 10.6.x:
Go to Applications -> Utilities -> System Profiler
Click File -> Save as...
Save the file and attach it to your support request using the ""Add file"" button above.

Creating a GOG system report

If you have installed the game using our *.sh installer, open your default terminal emulator, and run the following commands (don\'t forget to adapt the first command depending on the game and its location. Use TAB to auto-complete the location and prevent typos and mistakes, and RETURN key - "Enter" - to confirm):

cd ~/GOG Games/*your game*
./start.sh --sysrep

The system report will be located in your Desktop folder. Please attach it to your support request using the "Add file" button above

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If you're experiencing issues downloading games from us, make sure to try all available methods. These are: 1) GOG GALAXY 2.0 -- You can install the Galaxy Client: https://www.gog.com/galaxy, which will allow you to install all of our games and which also supports other features, such us cloud saves and automatic updates. 2) Offline installers -- Go to your account: https://www.gog.com/account, click on the game from your library, and find "Download offline backup game installers". These installers will contain the game files only, and they don't support auto-updating or online features. Please make sure to download all parts including patches before starting the installation process. You can also use GOG GALAXY 2.0 as a download manager for offline installers. To do that please choose a game in your Galaxy Library, click "Extras" and then select the file under "Offline backup installers".

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