1. WHO WE ARE
1.1. We are GOG sp. z o.o., a company incorporated in Poland with its registered office at Jagiellońska 74, 03-301 Warsaw, Poland (we will further call ourselves “GOG”).
Hello, we're GOG.com and we are based in Europe!
2.3 We respect your right to privacy and will only process personal information in accordance with applicable data protection legislation in the EU, the USA (including the Children's Online Privacy Protection Act) and elsewhere.
We will comply with applicable data protection laws. This involves us being responsible for personal data which we use in connection with GOG services and equally our Partners (see opposite) will be responsible for personal data which they use in connection with GOG services.
2.4 GOG works with trusted partners, including our related company CD PROJEKT, developers and publishers, payment providers, customer service software providers and others („Partners”) – more on them later in this Agreement.
3. PROTECTING CHILDREN
3.1 We recognise we have a special obligation to protect personal information obtained from children. Legally, children below 13 cannot have a GOG account (but their parents/guardians are welcome to sign up themselves) and we do not and will not knowingly collect personal information from any child under the age of 13 without consent from their parent or guardian. If you are a parent or guardian and are concerned about the transfer of personal information about your child, please contact email@example.com.
Children below 13 cannot have GOG accounts without parental/guardian involvement and we cannot collect knowingly personal information about them – this is actually a legal requirement.
4. WHAT INFORMATION WE COLLECT
4.1 When you register a GOG account with us, you will need to provide us: (a) your username; (b) your email address and (c) a password (which is encrypted so that we don’t have access to it). In your GOG account settings you can also set your date of birth and your geographical location. This information will be protected by your GOG account password. You are responsible for keeping it safe - please don't share it with anyone.
To register a GOG account, we will ask you for and collect some basic personal information, including username and email. Keep your GOG account password safe.
4.2 When you use GOG services we may also collect the following information (how we use it is described later in this document):
- (a) Technical details about devices which you use to access GOG services, including: Internet and/or network connection (including your IP address); mobile device identifiers; your operating system, browser type or other software; your hardware details; or other technical details provided by your web browser. This is technical data about our users and their actions and patterns, which does not provide personal information;
- (b) Details of your use of GOG services including, but not limited to: metrics information about when and how you use GOG services (such as what game(s) you are playing); traffic data; your geographical location; your purchase history; emails received; and links accessed;
- (c) Other information required in order to help you with any queries/support you may need assistance with via the GOG forums or customer support; and
- (d) limited payment processing information, including as applicable your credit card number, name and email address (on a hashed/anonymised basis as applicable).
- (e) any other information which you supply us via our services;
We may also collect additional information when you use other GOG services. If GOG services crash, we might ask you to send us crash logs/bug reports.
4.3 A quick word about bug reports and crash logs: GOG software will generate bug or crash reports regarding GOG services – these reports will not mention your personal information. You can decide whether to submit these reports to GOG.com automatically. If you manually submit bug or crash reports to us, or if we contact you asking for feedback regarding crash or bug reports, then we may store them alongside your personal information.
4.4 A quick word about payment details (if/when you use them in GOG Services): this is a matter for the relevant payment method/platform/processor. We process only limited payment processing information on a hashed/anonymised basis as applicable. If you make any purchases within GOG Services, then we are notified by the payment processor once a transaction takes place and of course we make sure you receive your purchased item, but we will not receive any of your actual payment details
5 HOW WE COLLECT INFORMATION FROM YOU
5.1 We may collect, process and use information about you in the following ways (either directly or via our Partners as explained above): (a) information you give us via GOG services; (b) information given when you contact us or report a problem with GOG services; and (c) we may also ask you to complete surveys that we use for research purposes, although you don't have to respond to them. We may collect this information via GOG services or trusted third parties connected with us for optional things like surveys or polls.
We will collect information through GOG.com or third parties when it comes to optional things like surveys.
7. WHERE WE STORE YOUR INFORMATION
7.1 All information you provide to us is stored on our secure servers or those of our trusted partner services. We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal information, but we cannot guarantee 100% security of your data transmitted to our servers; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security to prevent unauthorised access to our servers
All information you provide to us is stored on our secure servers or those of our trusted partner services
8. HOW WE USE YOUR INFORMATION
8.1 We will use the above information in the following ways:
- (a) To enable GOG.com functionality that helps you and your friends keep updated about what you’re doing within GOG services, e.g. notifying you and your GOG.com friends about who is playing what games.
- (b) To ensure that GOG services are presented in the most effective manner for you and for your computer or other device from which you access GOG services.
- (c) To provide you with information, products or services that you request from us and which we feel may interest you - in particular, we may send you newsletters or emails about GOG services (of course, it’s optional).
- (d) To carry out our obligations arising from any contracts between you and us.
- (e) To allow you to participate in interactive features of GOG services when you choose to do so.
- (f) To notify you about changes to GOG services.
- (g) To improve or modify GOG services, for example based on which games you like more and how you play them.
- (h) To calculate conversion rates and other elements of GOG.com performance.
- (i) In connection with the services of our Partners, such as payment processors, located in and outside the European Union, but only to the extent necessary to provide those services.
- (j) to complete any required anti-money laundering or antifraud reviews required by applicable governments or authorities or applicable legal requirements and regulations on GOG;
We will use your information to run GOG and keep improving it as well as to communicate with you (e.g. with newsletters or emails). Sometimes we may have to share anonymised, non-personal information like operating system types in order to run GOG services.
8.2. We might share some aggregated and general nonpersonal data on user behaviour (e.g. sales per region) with third party partners who work with us to provide GOG services to you (for example, with games developers/publishers selling games on GOG.com or with payment providers) in order to support, improve or amend GOG services or to help them to improve their products, which you have bought. We may also share non-personal information with data analysis services to help us run GOG.com.
HOW YOU USE YOUR INFORMATION
Please remember that any communications you have via GOG services (e.g. via private messages, chat or the GOG forums or via multiplayer games) may reveal your screen name, other details about you and the content of any communications by you with other users. Also, any information you post publicly using GOG services (e.g. your public profile) will be publicly available to GOG users and others. We are not responsible for your use of otherwise private personal information, which you make available via GOG services, or the activities of other users or other third parties to whom you give or make available your information.
When you're using GOG services you can choose to share your own personal information with others (e.g. in chat) but it's your responsibility.
9. THIRD PARTY INFORMATION COLLECTION AND EXTERNAL SERVICES
You may find third party links in GOG, or we might have to direct you to third parties (e.g. publishers) so that you can get access to additional functionalities. They may collect information from you under their own privacy policies.
You can use GOG services to access cool stuff from GOG-approved partners. We will need to share some personal information with them (which you control). It is up to you if you want to use your GOG account for this or not.
For you to use our GOG Connect service we will need to access “Steam Data” (more info opposite). There are some legal rules that Valve requires us to follow.
10. OTHER STUFF
10.1 Please be aware that we are subject to various laws and we may be required to release personal information to comply with law enforcement or other legal requirements.
We might be required to comply with law enforcement requests.
Your personal information will be protected the same way as it is right now, regardless of any reorganisations, acquisitions, etc. Fear not!
11 YOUR RIGHTS
11.1 You have the right to withdraw your consent for processing of your personal information for marketing purposes at any time. You can change your email settings within your GOG account and email communications from GOG to you will contain an opt-out/unsubscribe option.
You have rights about how your personal information is used. Any questions, please contact us at firstname.lastname@example.org.
11.2 Depending on where you live, you may have additional privacy rights. For example, in the EU you have the right to access information held about you and you may also contact us to request that we delete your personal information from our system; and you may have the legal right to ask us to rectify/correct your personal information if appropriate. We will use commercially reasonable efforts to honour your request, but we may decline requests that are unreasonably repetitive, are disproportionate or infringe the privacy of others. Of course, you will be notified in advance.
You may have additional privacy rights (see opposite).
11.3 If you have any queries on your rights, contact email@example.com.
Feel free to contact us if you have any questions with regards to the changes.
12.3 If you don't agree to those changes (regardless of whether you email us), then unfortunately we must ask you to cease using GOG services. We're sorry we have to say that, but we hope you'll appreciate that for GOG services to work properly we need to have everyone using it under the same rules instead of different people having different rules. That's why we encourage you to get in contact if you have queries.
13. USER AGREEMENT
Just a reminder to check our User Agreement too.
Last updated: 1 December 2017